During periods of higher call volumes, our IVR phone system can reduce customer wait time to pay bills. Providing IVR payment processing allows customers to check their bill and make payments when it's convenient for them. Customers can also be provided with the option to pay on multiple accounts in one call. To further improve their customer experience; they can provide a description to differentiate between which account they are making a payment on.
Giving the option of an IVR payment system increases customer satisfaction and offers a customized experience. Using custom voice prompts combined with multi-lingual optimized for Spanish speaking provides customers a payment solution that they control.
Bill collection can be increased by offering customers more choices in how they make payments. Call centers can also benefit with PayAgent secure virtual terminal. Eliminate Misapplied Payments Data exchange ensures payments are posted to valid accounts only. Real-Time Payment Notification Phone transaction information posts to your system immediately and automatically.
Learn More. Your business can also realize various efficiency boosts from IVR bill payments through benefits such as: Reduced Overhead - IVR makes quick work of routine payments while efficiently funneling callers with specific needs to your call center agents.
Fast setup with hands-on support — A dedicated quality services representative manages your implementation in under 30 days from start to finish. Convenience fees can be applied to both credit card transactions and ACH transactions. The choice as to whether to utilize the convenience fee option is completely up to the merchant organization. For example, a religious organization might have a hard time justifying the inclusion of a convenience fee, while a utility company might not. What it does provide organizations who choose to include convenience fees is what can amount to an offset in processing costs that can eliminate the costs completely.
We provide a few flavors of IVR payments systems. The choice is mostly driven by the capabilities of the adopting merchant organization. In some cases the adopting organization wants the configuration to be handled completely by us.
In other cases the merchant organization will want the ability to configure the setup themselves and be able to make edits as organizational changes might be made.
In the hand-off approach, a discovery call is had with a product specialist to gather information. All configurations are done by us and the customer must contact us for any changes. In the hand-on approach, the customer is granted access to an online workflow dashboard where they can visually configure their workflow using pre-made modules or custom modules to suit their needs. As with configuration, there are two choices in how a merchant organization can populate data to be used by the IVR payment system.
The choice here is largely driven by the technological capabilities of the merchant organization. In the hand-off approach, system data population is uploaded by a csv file that is based on a template we provide.
Data fields that can be used below. Merchant organizations who are more technologically capable can utilize an API to integrate their existing ERP or CRM system to populate system data and call reconciliation data for reporting purposes.
API code snippet example:. The funding report can show and report to a merchant the date that funds posted to their bank account and how each transaction that makes up the funding be it sale, refund, return, chargeback.
A unique descriptor is assigned to their bank statement that can be used in an online portal or via API to search for the funding. Read more about Payment Reconciliation. Agile Payments can provide an additional inbound payment method that works in conjunction with the IVR payment system. The product is called Bill Pay and is a web based billing and invoice lookup and payment tool.
This Bill Pay system allows a merchant organization the ability to populate billing data in the same fashion as the IVR system, via csv file upload. In many cases the same file can be used to populate both systems. Various setup configurations can be accomplished such as what field data can be searched in order to locate a bill or invoice or forcing older outstanding invoices to be paid first. And as with the IVR payment system, many, if not all, or the benefits are applicable to the Bill Pay system, including the ability to leverage consumer convenience fees to offset processing costs.
Contact us today to schedule a consultation on your inbound payments needs. IVR payment systems inquiries are routed to senior staff, all having over 18 years of payment processing experience, having provided processing solutions to organizations of all sizes — from fortune 50 to small business.
For more than 18 years, Agile Payments has been providing integrated payments solutions to businesses who develop and provide software applications to their vertical industries. Payment Facilitation. Hybrid Payment Facilitation. Managed Payment Facilitation. These include:. The Basics IVR Payments Interactive Voice Response is a technology that allows customers to make payments for bills, fees, and contributions over the telephone by interacting with an automated system.
You can enable a look-up which interacts with your business database to validate the information entered by your customer and present them with the balance on their account or the amount of an invoice When the customer is ready to pay they simply enter their credit card information which is authorized in real-time by connecting to your credit card processor Your customer receives a verbal confirmation of payment and if they choose to can also receive a text message to their mobile phone with a written confirmation The transaction shows up on your merchant account on-line portal provided by your credit card processor in real-time.
When integrated with your billing and accounting systems payment transactions can be posted directly to your business in real-time There are two types of IVR Payments.
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